FAQ’s

Do you offer a warranty on the jewellery I purchase from EV Diamond?

Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss or theft.

How does my merchandise will be shipped and packed?

For standard orders within Australia, we use Australia Post; once parcel is shipped the clients will get tracking code to track online. We ship using secure, environmental friendly and non-descript packaging material.

Can you feel free to grade all certified diamond loose stones to upper level and only payment the difference in price (Condition Apply).

EV Diamond has a strong design term to provide you world class design and fully hand-craft jewellery as you wish.

You can simply select whatever gemstones, precious metals, idea of styles of the jewellery you want. Base on the information and materials you provide, we will provide vivid 3D or 360 Degree CAD jewellery image as you required. At the same time, we can give approximate costs of making and lead time of completion.

EV Diamond can provide Valuation Certificate for the jewellery you purchased from us in order to knowing the market value of your asset.

The cost of Valuation Certificate will be varies depend on makes of each art piece. The certificate also can be used for insurance purpose to secure your assets.

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